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Customer support

We pride ourselves on our "get it right first time" approach. Our unwavering commitment to excellence ensures that we prioritise delivering exceptional experiences to all our consumers, partners, colleagues, and support team. With a team of 600 dedicated professionals, we have built robust frameworks and invested in cutting-edge technology and training to establish a global support structure that works seamlessly.

Introducing Customer Hub: accessible on any device

Customer Hub, our online platform, is designed with your convenience in mind. Whether you’re on a desktop or a mobile device, you can easily access the platform or launch it directly from your DMS. We believe in providing you with flexibility and accessibility so you can stay connected wherever you are.
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Unparalleled responsiveness: our promise to you

Time is of the essence, and we value yours. With an average response time of just five seconds for live chat queries, we strive to provide swift and efficient support. Experience our lightning-fast responsiveness first-hand and see the difference it makes.
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Unmatched quality: your satisfaction is our goal

We measure our success through your satisfaction. Globally, our average user satisfaction score for case resolution stands at an impressive 9 out of 10. We are dedicated to delivering top-quality solutions and ensuring that your needs are met with the utmost professionalism and expertise.
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Knowledgebase: empowering you with self-serve resources via iLearn

Looking for quick answers? Our extensive knowledgebase offers a wealth of self-help videos and tutorials available 24/7. Accessible at any time, these resources provide the fastest way to address common questions and issues related to any Keyloop product. Empower yourself with knowledge and find the solutions you need, whenever you need them.
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Live chat with expert agents: instant support at your fingertips

Our expert agents are just a live chat away. During our standard support hours, you can engage in real-time conversations with our knowledgeable agents. With fast response times and a remarkable 50% of queries resolved immediately without the need for a formal support case, we aim to provide instant solutions to your concerns.
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Your Customer Hub: real-time updates at your convenience

Take control of your support experience with our user-friendly Customer Hub. Any support cases opened by you, or your company are readily visible, allowing you to stay informed with real-time case updates. Additionally, you can access other valuable documents, such as the latest release notes for Keyloop products, ensuring you have the most up-to-date information whenever you need it.
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EnableMe: Your comprehensive training companion

Introducing EnableMe, a self-guided training tool directly integrated into your Keyloop DMS. With training guides, videos, helpful hints, and tips, EnableMe serves as your go-to resource for navigating each section of the DMS seamlessly. Enhancing your team’s performance and promoting adoption, EnableMe not only provides best practices but also makes your life easier.
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Comprehensive support for your systems and users

Our knowledgeable support teams consist of over 500 Keyloop employees worldwide who are dedicated to helping you make the most of our products. Whether you need assistance with system-related queries or user support, our experts are ready to provide the guidance and solutions you require.
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Proactive bug fixes: staying ahead of the game

At Keyloop, we believe in staying one step ahead. Our proactive teams continuously work to identify and resolve issues before they impact your experience. With our commitment to proactive bug fixes, we ensure that you can rely on our products without disruption.
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Emergency Support: we're here when you need us

In critical situations, we prioritise your needs. In the event of a critical incident (priority 1), we guarantee an all-hands-on-deck response within 30 minutes or less. Our dedicated support team is committed to resolving urgent matters promptly, providing you with peace of mind during challenging times.
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